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Support and Mainteannce contract |
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Many small businesses start up very small and grow from ther, often the last thing that gets gets considered is the IT requirements. As the company grows, ad hoc items are added to the IT infrastructure often by a knowledgeable staff member, or a local contractor. What happens if that staff member leaves? Who has the passwords that have been created ? What is being done about backing up your business critical data ? Who knows when the Antivirus needs renewiing ? Or what internet plan you are on and how to add further mailboxes for new staff ? This is a common situation to find yourself in and the business suffers first thorugh lost time when somethign goes wrong, and then when you need to pay a contractor to come in and re set everything up. Even then the contractor may not give you a list of all the passwords that have been set up or the processes needed to add or remove email addresses. Wormald (Fire saftey solutionscompany since 1890) states that as many as 25 percent of business that suffer a serious fire will go out of business as a result. Many more struggle to make up for lost data and are seriously impacted by such an outage. Smart city IT Services can minimise system outages by pro actively maintaining the IT systems and infrastructure professionally, as if you had your own IT department.
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